Forms not sending

Are you experiencing any of the following issues with your forms?

• Email notifications not being delivered to you or your customers?
• The sender email address displaying incorrectly?
• Form submissions not syncing with Mailchimp?
• Forms failing to submit altogether?

Here's how to troubleshoot:

Email notifications not being delivered to you or your customers?

Please check that the workflows are set up correctly.

1. For internal notifications (this is where you are notified that a customer has filled out a form submission), please check your workflow is 'active' and there the 'recipient email' is correct:

2. For external notifications (auto responses to customers to let you know you've received their response), you need to make sure that the 'email' alias (the grey text with the lock icon) matches your recipient email address field and is placed in {}. For example the below alias is 'emailAddress' so I've put {emailAddress} in the recipient email field.

3. Please also ensure your subject and template are selected:

The sender email address displaying incorrectly?

If you want the 'sender' email address to show (e.g. info@yourbusiness.com) you can pop that in the 'sender email' address field:

If you want a 'reply to' email, for example, the customer email address so your team can easily respond, you can populate the 'reply to email' address field:

Form submissions not syncing with Mailchimp?

1. When choosing your workflow, ensure you've selected 'Push to MailChimp'

2. Check all information is filled out correctly, especially the list ID and field mapping:

If you're still having problems, please contact us and add support@semantic.co.uk to your MailChimp as an admin so we can investigate further.

Forms failing to submit altogether?

If you're still having problems, please contact us and we'll diagnose the issue and get back to you as soon as possible.

Created by Mollie Young, Modified on Mon, 13 Apr at 2:04 PM by Mollie Young